2016-01-18 - 24193 - Service Request - 2016 Order Fulfillment and HR - Week ending Oct 21 #FIMMSD #ProductionBreakFix #SDFI

2016-01-18 - 24193 - Service Request - 2016 Order fulfillment and HR

Problem Summary



Admin Info


Purpose
 All supporting activities that are less than 4 hours in 2016 are updated in this sheet.
Requested by
 Jeffrey Mau
Issue Date
 10/17/2016 - 10/21/2016
Resolved by
 Surya/Deepak/Mehta/Raghav
Resolved Date
 10/21/2016
Document Status
 Completed

Detailed Problem Description

(Include Screen Shots if required )
Dt: 10-17-2016
Issue#1: Issues printing UCC labels
Deliveries not printing in the order when given in a range or have any limitations when given a range

Dt: 10-17-2016
Issue#2: Shipper name in chain link
The UCC lable still showing Menlo Worldwide H.K. Ltd. Would you help to change to “XPO Logistics Worldwide Hong Kong Limited”
Delivery# 83571547
Shipper address.png

Dt: 10-17-2016
Issue#3 COD charge ZCOD
when a COD customer sales order is created, ZCOD will be added to the condition automatically.
But it seems that some orders are not be added ZCOD. I’m not sure whether ZCOD is removed or not added
Sales orders #
ZOR# 3016233, 3016625, 3016643, 3016662, 3016712

Dt: 10-17-2016
Issue#4 Po date change update error
PO #4500174469 is showing up the error No update of sales order 3391328 from purchase order (error 8J 290),
User trying to do ZPO_datechg and change the transit dates and would like an ICD of 10.28 and an RDD of 11/7
ZPO-Dt-Chg.png

Solution Analysis and Recommendations

(Include Screen Shots if required)
Issue#1 BMS tested the scenario by giving a range of deliveries and checked for any limitations in printing the number of labels and checked the sorting of the deliveries, found that the labels are printing as per the delivery document sequence.

Issue#2 BMS found that the label is not there in the delivery, Requested Newera to provide inputs on how the label got printed.

Issue#3 BMS found that the change logs it looks like the user has deleted the ZCOD condition on 10/17/2016 at 02:16:27 and added it again at 02:55:53 as below.
ZCOD.png

Issue#4
The screenshots provided is showing other SO i.e., 339817 and not 3391328 , BMS didn’t find any reason for the issue and suggested that this may need to debug in NEP , to find the root cause.

Resolution

Issue#1 We may need to debug in Production to know the cause for the deliveries not printing in sequence.
Issue#2 Details awaited for the request sent
Issue#3 Issue resolved and sent the details
Issue#4 Details awaited for the request sent

Release Information

Provide link here to Release Notes if Technical Objects were changed